"AgileWave CRM's hosted Microsoft Dynamics CRM 4.0 provides a much needed hosted solution for SMBs that wish to harness the power of the industry leading CRM solution without incurring the costs of installing or managing the solution themselves. They can also be up and running immediately."
Sara Radicati, President & CEO
The Radicati Group, Inc.
| Product Features |
AgileWave CRM's Hosted Dynamics CRM |
Salesforce.com |
NetSuite |
| Provide business intelligence |
Yes |
Yes |
Yes |
| Analysis of sales performance |
Yes |
Yes |
Yes |
| Tracking of customer behaviors |
Yes |
Yes |
No |
| Ability to conduct a mail merge |
Yes |
Yes |
Yes |
| Dedupe capability |
Yes |
Yes |
Yes |
| Unlimited notes per contact |
Yes |
Yes |
Yes |
| Searchable text |
Yes |
Yes |
Yes |
| Can view contact by organization, employee, location |
Yes |
Yes |
Yes |
| Foreign language support |
Yes |
Yes |
unknown |
| Integration with Exchange Server for email marketing |
Yes |
Yes |
No |
| Use of SMTP server for email marketing |
Yes |
unknown |
Yes |
| Marketing program management |
Yes |
Yes |
Yes |
| Automated lead forwarding |
Yes |
Yes |
Yes |
| Unlimited number of sent emails in 1 campaign |
Yes |
Partially |
Yes |
| Multiple relationships for each contact |
Yes |
Yes |
Yes |
| Online access, account modification |
Yes |
Yes |
Some customization required |
| Processing of quotes, orders and invoices |
Yes |
Yes |
Yes |
| Automated sales flow processes |
Yes |
Yes |
Yes |
| Customer Service/Support |
Yes |
Yes |
Yes |
| Support calls forwarded |
Yes |
Yes |
Yes |
| Support tracking analysis |
Yes |
Yes |
Some customization required |
| Linking of support call to email |
Yes |
Yes |
Yes |
| Escalation of support issues |
Yes |
Yes |
Yes |
| Ability to escalate support issues |
Yes |
Yes |
unknown |
| Support for mobile devices |
Yes |
Yes |
Some customization required |
| Customizable to users needs |
Yes |
Yes |
Yes |
| Multiple screen views |
Yes |
Yes |
Yes |
| Addition of custom fields |
Yes |
Yes |
Yes |
| Ability to make fields required |
Yes |
Yes |
Yes |
| Change field headings |
Yes |
Yes |
Yes |
