Integrated Innovation.
Empower every employee to boost sales, satisfaction and service with automated CRM that’s easy to use, customize and maintain.
| 1. |
User Productivity - Improved desktop productivity capabilities |
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| Features: |
AutoComplete, Bulk execution of campaign activities, Web-based Mail Merge interface, SmartNav |
| Benefits: |
Increases end-user productivity. Improves employee job satisfaction. Quick adoption. |
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| 2. |
End-user Report Creation – End-users can easily create, share, and use reports without IT intervention |
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| Features: |
Gives end-users better access to data. |
| Benefits: |
Reduces load on the IT department. Reduces cost of data access and reporting. |
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| 3. |
Empower The Business Process - End-users are empowered to create workflows, using a simple web-based wizard |
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| Features: |
Workflow wizard, Workflow libraries, Workflow templates. |
| Benefits: |
Gives users better access to workflow functionality. Empowers end-users to share best practices. Reduces load on the IT department. Reduces costs associated with workflow creation. |
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| 4. |
Community Information Access & Sharing - The new resource center provides an online community for people to find, share and request information and best practices |
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| Features: |
Resource Center |
| Benefits: |
Helps users get up and running with Dynamics CRM more quickly. Share best practices among team members. Enables self-service support. |
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| 5. |
Enhanced Customer Interaction Tracking - Seamless email tracking makes it easier to track emails, including automatic tracking |
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| Features: |
Tracking token dependency removed, Track email-based on multiple criteria, Bulk select emails to track, Tracking settings, Tracking ribbon |
| Benefits: |
Makes it easier for users to track emails. Improves end-user productivity. Gain greater control over email tracking. |
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| 6. |
Intelligent Data Import and Migration - Improved data import tools for administrators, and end-users help insure the efficiency and accuracy of data import and migration |
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| Features: |
Data mapping, Out of box data maps, Faster data import |
| Benefits: |
Improved efficiency of data import. Improved accuracy of data import. Cleaner data with fewer duplicates. |
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| 7. |
Data Integrity - Dynamics CRM 4.0 can automatically detect and handle duplicates during bulk imports and end-user data entry |
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| Features: |
Real-time duplicate detection, Duplication rule builder, Duplication rule triggers |
| Benefits: |
Improved data cleanliness. Improved administrator efficiency when cleaning data. |
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| 8. |
Multinational Usage - Dynamics CRM 4.0 provides support for multiple languages in one installed instance |
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| Features: |
Multi-language support, Multilingual User Interface, Multi-language reporting, International currency support, Currency exchange rate |
| Benefits: |
Reduced cost for multinational deployments. Simplified management in multinational deployments. Can do business in international currencies. Provides unified reporting in base currency. |
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| 9. |
Business process management - Windows Workflow Foundation (WWF) connected with Dynamics CRM 4.0 provides a world-class process management application to create manage and change |
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| Features: |
Windows Workflow Foundation, Federated Workflow, Personal/Team Libraries, Visual Designer, Workflow Action Plug |
| Benefits: |
Automated business processes and data management. Improved end-user efficiency and business agility. |
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| 10. |
Expand Business Modeling Capabilities - Out of the box support for multiple business relationships makes it easier to model your business in Dynamics CRM 4.0 |
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| Features: |
Many-to-many relationships, System relationships, Self-referential relationships |
| Benefits: |
More effectively model your business. Reduce customization and development costs. Improved business agility. |
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| 11. |
Create Rich Offline Applications - The new offline Software Developer Kit (SDK) provides tools for creating applications that take advantage of offline and online modes |
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| Features: |
Offline SDK |
| Benefits: |
Reduces development time and cost. Creates offline applications that utilize CRM data. |
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| 12. |
Leverage Technology Platforms - Support for POP3 email provides greater range of choice of email platforms |
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| Features: |
POP3 email support, Microsoft Exchange Server 2007 support |
| Benefits: |
Greater business fit |
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| 13. |
Streamlined User Administration – User creation is automated, including importing user information from the Microsoft Active Directory service, setting user roles, and assigning licenses |
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| Features: |
Bulk-add users, Bulk-assign users to roles |
| Benefits: |
Improved administrator productivity |
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| 14. |
Improved Administrator Visibility - Administrators have better visibility into functioning and status of system and workflow processes |
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| Features: |
Process viewers, Microsoft Office Outlook diagnostics |
| Benefits: |
Better administrator insight into execution of long-running processes. Improved troubleshooting. |
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| 15. |
Performance, Scalability and Availability - Dynamics CRM 4.0 features technologies for improved performance scalability and availability |
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| Features: |
SQL mirroring support, Cluster support across components, Email router performance and scalability, Better wide area network (WAN) performance, Asynchronous processing |
| Benefits: |
Improved performance, scalability, and availability. |
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