There are a number of issues to consider when deciding to deploy Dynamics CRM 4.0 on premise or outsourcing the responsibility to a hosting provider.
a. Easily delegate permissions to others for adding, changing, or deleting users. Do you really want to spend time every week modifying user information?
b. Eliminate errors – we error-check all data up front to ensure that it won’t cause a problem.
c. Simple & easy to use - no Windows or Active Directory terminology to learn.
d. Quick - the requests are queued up and executed within 60 seconds; using the Active Directory interface is slower.
a. Can they guarantee a 99.9% uptime SLA?
b. Is your admin support experienced in maintaining and upgrading all necessary applications and equipment?
c. What happens when he/she goes on vacation - how long will it take for someone else to understand your environment?
d. Can you quickly contact them 24x7 in case of problems?
e. How much time can the admin spend every day proactively checking the server and monitoring performance to resolve issues before they become problems?
a. Can they guarantee a 99.9% uptime SLA?
b. How quickly can they come onsite and troubleshoot problems if there is a hardware failure?
c. What happens when your primary consultant goes on vacation - how long will it take for someone else to understand your environment?
d. Can you contact them 24x7 in case of problems? What kind of fees do they charge?
e. How much time will they spend every day proactively checking the server and monitoring performance to resolve issues before they become problems?
a. Do you have spare parts & servers on hand for quick replacement in the event of hardware failure?
b. Do you have redundant Internet connectivity in case your T1 or DSL fails?
c. Do you have redundant power connectivity from different grids & diesel generator backup in case power fails?
d. Do you have high physical security (i.e. biometric & card access) for your servers - especially to stop disgruntled employees from causing harm?
e. Do you have multiple anti virus engines updated hourly to ensure the latest level of protection from the #1 threat?
f. Do you have redundant servers for automatic fail over in case one fails?
g. Do you have application monitoring software in place to proactively catch issues before they become a problem?
