Your potential CRM customers are driven by one or a combination of three main needs. These needs are integrated communication and customer interaction by the sales, marketing and customer service teams, anywhere/any time access, and the need to be more productive.
Customers searching for a Customer Relationship Management (CRM) solution are looking for an automated and streamlined business application which enables sales, marketing and customer service to work together in establishing closer relationships with customers and, as a result, increasing business productivity and profitability. These customers either don’t want to deal with the hassle of implementing and managing Dynamics CRM themselves, prefer to hand off the responsibility to you, or they do not have the financial resources to be able to bring it in house. They also know the difficulty of maintaining security and will pay a premium to you for delivering a secure service with high uptime and reliability. Being able to take the hosting hassle off their hands will make the IT team happy and integrating and streamlining business processes will make corporate executives happy.
Mobile devices are becoming more prevalent in the day-to-day operations of SMBs. Hosted Dynamics CRM enables your customers’ mobile workforce, typically executives and the sales force, to utilize the power of hosted CRM on mobile devices. Users can instantly tap into the same sales, marketing, and customer service data they have access to in the office. Employees using BlackBerry, Treo, or Windows Mobile devices will be able to take advantage of this key service.
You and your customers share the same goal: You want your business to deliver value by satisfying critical needs efficiently. Hosted Dynamics CRM enables you and your customers to achieve that goal. Using the best-in-class CRM solution with a familiar graphical user interface, employees can function at optimal productivity levels to deliver high quality services and responsive communications and obtain better results from the marketing, sales and customer service departments. Employees can automate many routine and frequently occurring tasks, eliminate the need to re key data and eliminate other busywork and concentrate on making a difference for the business. Your customers can work the way they prefer to run their business – but with measurably increased results and tangible improvements across their processes and key relationships.
You can provide your customers with the peace of mind they need, with the ability to access their customer data from anywhere at any time all across the globe, and be able to give them tools to make them and their employees more efficient. In addition to seeing increased revenue from your customers you will gain very loyal customers. These are customers that will then seek to buy more services from you and will spread positive word of mouth about your company and all the advanced business options you offer to make small companies act like big ones.
