From first contact with a prospect to the sale and post-sales customer service, Microsoft Dynamics CRM 4.0 provides web-enabled customer relationship management solutions to automate day-to-day tasks for sales, customer service, field service, call center and marketing professionals. With modules for sales, marketing, and customer service, Dynamics CRM 4.0 delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.
Couple that with AgileWave CRM’s industry leading hosted messaging and collaboration services and you have a winning combination.
- Utilize the full features and functionality of AgileWave CRM’s hosted Dynamics CRM 4.0 as a service for a small monthly fee
- No need for in-house IT personnel to maintain servers.
- No up front costs to deploy hardware and software in-house.
- Be up and running immediately. No delay in getting started.
- Ease of scalability. Pay for only the number of users you have.
- No long term contracts or commitments.
- Receive technical support live 24x7. Get your questions answered anytime of the day or night
Even for companies with the most complex of sales processes, AgileWave CRM’s hosted Dynamics CRM 4.0 provides easy-to-use features and capabilities to help improve the way sales and marketing organizations target new customers, manage marketing campaigns, and drive sales activities.
Here's how AgileWave CRM’s hosted Dynamics CRM 4.0 can help your employees make better business decisions and get a clearer view of your customers.
Because hosted Dynamics CRM 4.0 was designed to partner with Microsoft Outlook, it delivers lower training costs, broader user adoption, less application-switching, higher productivity, and a fast return on investment.
Hosted Dynamics CRM 4.0 gives your employees direct access to customer information through Outlook, enabling access to the information they need whether in the office or on the road. Hosted Dynamics CRM 4.0 offers:
- Tight integration with other Microsoft applications including Outlook, allowing employees to easily pull information from Dynamics CRM 4.0 into Office applications such as Excel and Word.
- Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.
- Customized workspaces that allow users to create, save, and reuse favorite views of customer data without the distraction of unneeded information.
- Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time, or service.
- Powerful reporting and analysis tools that make it easy to identify opportunities and problems at a glance.
- Great mobile support that helps enable field workers to get instant access to customer data from most popular portable devices including mobile phones with Web browsers, and laptops.
AgileWave CRM’s hosted Dynamics CRM 4.0 not only slips right into your employees' lives without disruption, it also adapts easily to your existing business workflow and processes. You can quickly modify application forms, data fields, and relationships and add new activities and objects without writing a single line of code. This makes it easy to tailor Dynamics CRM 4.0 as a hosted service to suit your needs and fit your business. Hosted Dynamics CRM 4.0 features several workflow innovations that speed use, including next-step suggestions and automatic task assignment. It also includes capabilities such as:
- A new marketing automation module that makes it easy to build customer or lead lists, create targeted marketing campaigns, track the progress of those campaigns, and follow up on campaigns.
- Quick Campaign wizard that allows marketers and salespeople to send out e-mail blasts to targeted lists and track responses.
- Service scheduling that allows you to centrally manage all aspects of a service request, from logging and dispatching to tracking and follow-up.
- Easy customization of Dynamics CRM 4.0 to your business workflow by adding custom objects and activities, designing custom views for different users, and building business logic into the CRM. This enables Dynamics CRM 4.0 to automate repetitive tasks, tells users next steps, sends e-mail messages, and raises alerts for open items—so nothing falls through the cracks, giving your customers a better experience.
- Flexible reporting that enables managers to easily see how your business is doing—CRM data can be transferred into Excel for analysis or into SharePoint for collaborating on customer-related documents.
AgileWave CRM’s hosted Dynamics CRM 4.0 works the way your IT staff wants it to because it's based on proven, industry-standard Microsoft technology that's easy to learn and work with. You'll enjoy a rapid, low-cost deployment; low support costs; and easy scalability as your business grows. IT-friendly features include:
- Easy to modify forms, data fields, and information relationships so that users can get the customized information they need.
- Fast data searches across large volumes of customer data that help users find the information they need.
- Simple and fast connectivity to external data sources that gives users access to relevant information.
- Advanced management and notification tools that are centralized and give the IT staff the right information to manage a CRM system.
