Problem: You are an Exchange 2003 user and "hard deleted" items from a folder either via Outlook or WebMail. A hard delete is when you either:
- Delete items from a folder, which moves them to the Deleted Items folder, and then you subsequently empty your Deleted Items folder
- Press Shift + Delete when deleting these items, in which case they bypass the Deleted Items folder.
Solution: You can recover your items one of two ways:
- Via Outlook: If the items that you want to recover were deleted from the Deleted Items folder, click Outlook -> Tools -> Recover Deleted Items. This will give you a list of all the items that are recoverable. Highlight the items you want to retrieve and click Recover Deleted Items.
If you did a Shift + Delete from a folder other than the Deleted Items folder and you are an advanced Outlook user please follow the steps below.
- Via WebMail (Outlook Web Access): Log in to WebMail; right-click on the folder that you want to recover items from; click Open in New, and a new browser window will launch. The URL in this new browser will have a "/?Cmd=contents" at the end; change this to "?Cmd=showdeleted". The URL should follow this syntax:
https://webmail.AgileWaveCRM.com/exchange/company.username/deleted items/?Cmd=showdeleted
NOTE: Deleted items are only available for two days after you've done a hard delete.
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